Massachusetts

• Type of program: 911 or general emergency.
• Program name: 911.
• Program housed: Three strategic locations.
• Program began: 1986.
• Reason for initiation: The program was initiated to improve public safety.
• How does the program operate: Calls are routed based on the location of the problem.
• Phone number used: 911.
• How is program announced or promoted: Highway signs or billboards.
• Is funding required: No.
• Has any evaluation been conducted: No.
• Some problems with program: Incomplete information from callers and joke calls or other non-emergency calls.
• Contact information:

                        Lt. Steve McCarthy, Commander, Traffic Programs
                        Massachusetts State Police
                        508-820-2323
                        Steven.McCarthy@pol.state.ma.us

                        C. Blair Sutherland, Communications Director
                        Massachusetts State Police
                        508-820-2264
                        Blair.Sutherland@pol.state.ma.us

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