New Hampshire

• Type of program: Formerly, DWI dedicated; currently, 911 or general emergency.
• Program name: DWI/REDDI and Statewide E-911.
• Program housed: New Hampshire State Police.
• Program began: The E-911 program began in July 1995. The DWI/REDDI program began over 20 years ago.
• Reason for initiation: The Statewide E-911 program was initiated by the Telecommunications Act of 1994. The New Hampshire Statewide E-911 program falls under RSA 106H and is overseen by an enhanced 911 Commission comprised of members from the fire, police, and municipal fields, along with members from the New Hampshire Public Utilities Commission, Verizon telephone provider, Administrative Services, and from the general public.
• How does the program operate: A cell-phone call is received by an operator in Statewide E-911. The caller provides information about an allegedly impaired driver. The call is then transferred to the relevant law enforcement agency – a city police department, a county police department, or the New Hampshire State Police.
• Phone number used: 800-622-2394 and 911.
• How is program announced or promoted: DWI/REDDI is no longer promoted. Early on, it was highly publicized on TV, radio, and in the newspaper.
• Is funding required: Yes. There is a State surcharge from the New Hampshire State Budget that provides for training and publicity for statewide E-911.
• Has any evaluation been conducted: No.
• Some problems with program:
• Additional information: There is no documentation as to how many calls are received on the DWI/REDDI line. However, according to average monthly telephone charges dating back to 1998, the cost of the line has dropped from $25.10 to $21.06. This includes the standard flat-rate fee of $19.97 and clearly demonstrates a decline in usage.
• Contact information:

                        Sgt. Kathleen M. Lord, Communications
                        New Hampshire State Police
                        603-271-3636.

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