Utah

• Type of program: 911 or general emergency.
• Program name: 911.
• Program housed: Salt Lake Communications Center.
• Program began: 1989.
• Reason for initiation: The program was initiated to give the public an easy-to-remember number to report emergencies.
• How does the program operate: Callers dial 911. The call is answered by a PSAP (Public Safety Answering Point). It is transferred to Utah Highway Patrol.
• Phone number used: 911.
• How is program announced or promoted: TV or radio.
• Is funding required: Yes.
• Has any evaluation been conducted: No.
• Some problems with program: Too few patrol officers to attend to the calls.
• Additional information: Utah Highway Patrol’s partnership with MADD (Mothers Against Drunk Driving) and local police departments results in good publicity and increased cooperation between government agencies and the public.
• Contact information:

                        Carol Groustra, Communications Bureau Director
                        Utah Department of Public Safety
                        801-887-3892
                        cgroustra@utah.gov

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